Privacy Policy
Last updated: October 2025

1. Introduction

Temperature Plus Heating & Cooling Pty Ltd (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, www.temperatureplus.com.au, or engage our services.

2. Information We Collect

We may collect the following types of personal information:

• Name, address, email address, and phone number

• Details about your property or project when you submit a service or quote request

• Any other information you voluntarily provide to us

We may also automatically collect non-identifiable information about your device and website activity through analytics tools or cookies.

3. How We Collect Information

We collect personal information in several ways, including:

• When you complete an online contact or quote form

• When you communicate with us by email or phone

• Through cookies and standard analytics or marketing tools (such as Google Analytics or Meta Pixel)

4. Purpose of Collection

We collect and use personal information to:

• Provide our heating, cooling, and plumbing services

• Respond to enquiries and quote requests

• Maintain customer records and communication

• Improve our website, products, and customer experience

• Comply with legal or regulatory obligations

5. Disclosure of Personal Information

We may disclose personal information to:

• Our employees, contractors, or trusted service providers assisting with service delivery, website hosting, or marketing

• Regulatory or law-enforcement authorities where required by law

We do not sell, rent, or trade personal information.

6. Data Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
However, no method of transmission over the Internet is completely secure, and we cannot guarantee absolute security.

7. Access and Correction

You may request access to, or correction of, the personal information we hold about you by contacting us at info@temperatureplus.com.au.
We may require verification of your identity before releasing information.

8. Cookies and Tracking

Our website may use cookies and similar technologies to improve functionality and user experience.
You can disable cookies through your browser settings, though this may affect some features of our website.

9. Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

11. Contact Us

Temperature Plus Heating & Cooling Pty Ltd
Berwick, VIC
Email: info@temperatureplus.com.au
Phone: (03) 9759 1161
ABN 57 336 985 272 | VIC Plumbing Licence 47445 | ARCtick L166891